The Work Effects Trust & Capacity^TM Model is centered on trust as the core driver to engagement, workforce capacity and stakeholder success. The model quickly identifies the root of workforce issues and focuses resources on the areas that produce the greatest benefit. It is divided into four building blocks necessary for organizational success regardless of industry, size or location. They are: organizational trust, individual trust, individual capacity and organizational capacity.

For Organizational Capacity, the survey looks at the inherent abilities of the organization and how effective it is in adjusting to change, delivering customer service, maintaining quality products and services, how it is able to get things done and is it able to take advantage of opportunities. It also determines if the organization has a culture of respect and inclusivity and how do members of that organization feel about being a part of it. These are some of the factors that are assessed within Organizational Capacity.

Since no two organizations are alike, Work Effects provides each client the opportunity to select the most applicable factors (topics) within the Trust & Capacity Model. Based on extensive research, there are 112 different survey items that have been tested for relevance, actionability and observability. These items are organized into 28 factor groups based on statistical analysis and further sorted into the four categories we've noted above.

For example, under Organizational Capacity, there are 7 building blocks: adaptability, customer service, diversity/inclusivity, organizational climate, organizational effectiveness, quality and team effectiveness.

When constructing a Trust & Capacity survey, there should be between 10 and 16 categories that relate to an organization's objectives. For Organizational Capacity, the following factors are considered:

The other three areas: Organizational Trust, Individual Trust and Individual Capacity are completed in a similar fashion. See our Knowledge Center for more information.

About Work Effects
Work Effects, located in downtown Minneapolis, is a consulting firm with over twenty years of experience.  We help our clients deliver strategic results by developing more trusted leaders and organizations through training, coaching, and assessment programs.  With innovative solutions in the areas of leadership development, culture management, and performance management we have become an industry leader in building trust from the inside out.  We construct programs that are as unique as the client’s organization.  Our modular solutions use scientific tools such as our Revolution 360^TM which assesses a leader's transformational capabilities, our Trust & Capacity^TM survey, which identifies the root culture drivers of an organization,  our Performance Sum ^TM, which measures and tracks individual and organizational performance, and our Conflict Lens ^TM, which identifies constructive outcomes to conflict in the work-place.  We work with clients ranging from mid-cap to Fortune 100 companies.  Our highly experienced team of employees and consultants is very passionate about our work and the impact we have on others.

For more information on Trust & Capacity, please click HERE.

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