Conflict Lens
Perform Mgmt - Perfrom Mgmt

For more than a decade, Work Effects has analyzed conflict within organizations through Conflict LensTM. Through extensive research of over 1,600 different conflict situations, we have found that conflict can be analyzed, conflict can managed, and conflict can be resolved to create a more trusting environment between managers and employees, leading to successfully meeting business objectives.

Although different conflicts call for different approaches, our research has shown that certain behaviors, if done well, tend to result in constructive outcomes. Engaging the other person in resolving the conflict, trying to see their point of view, and building trust are some examples of what can be done to reach successful outcomes.

Organizational conflict can be resolved by analyzing the following behaviors and how a person responds in certain situations:

  1. Affiliate vs. Alienate
  2. Analyze vs. Intuit
  3. Compromise vs. Stand Firm
  4. Control vs. Comply
  5. Empathize vs. Egoize
  6. Engage vs. Avoid
  7. Own vs. Blame
  8. Seek Support vs. Go Solo
  9. Self-Restrain vs. Emote
  10. Trust vs. Distrust

Visit The Conflict Lens website HERE.

Although these behaviors may make sense, sometimes they are tough to put into practice. Any organization that can help its employees understand how they respond in workplace situations will have created better employees that are better communicators and ultimately, more trustworthy leaders.

The Work Effects Conflict Lens process is part know thyself and another part listening. If someone is willing to recognize the ten behaviors that are outlined above, look at how they respond in conflict situations, and take corrective action if necessary, they can learn to better employees, better managers and better leaders.

Visit The Conflict Lens website HERE.

About Work Effects
Work Effects, located in downtown Minneapolis, is a consulting firm with over twenty years of experience.  We help our clients deliver strategic results by developing more trusted leaders and organizations through training, coaching, and assessment programs.  With innovative solutions in the areas of leadership development, culture management, and performance management we have become an industry leader in building trust from the inside out.  We construct programs that are as unique as the client’s organization.  Our modular solutions use scientific tools such as our Revolution 360TM which assesses a leader's transformational capabilities, our Trust & CapacityTM survey, which identifies the root culture drivers of an organization,  our Performance Sum TM, which measures and tracks individual and organizational performance, and our Conflict Lens TM, which identifies constructive outcomes to conflict in the work-place.  We work with clients ranging from mid-cap to Fortune 100 companies.  Our highly experienced team of employees and consultants is very passionate about our work and the impact we have on others.

Contact Work Effects at 612-333-4272 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

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